Senior Application Support Engineer – AI Products & Agents
HyderabadFull-time4–6 yrsPosted 5 days ago
Mid-level IT support role at Eli Lilly Services in Hyderabad. Needs 4–6 years and a B.Sc, B.Tech or B.E..
About the role
Senior Application Support Engineer – Operations, Reliability & AI Platforms As a Senior Application Support Engineer – Operations, Reliability & AI Platforms , you will provide advanced technical support for a suite of products, acting as the escalation point for L2 support and customer queries.
What you'll do
- Provide advanced technical support for a suite of products, acting as the escalation point for L2 support and customer queries
- Troubleshoot, diagnose, and resolve incidents related to application functionality, integrations, performance, and security
- Monitor application health, logs, and alerts using tools such as AWS CloudWatch, Winston, or similar
- Maintain and update knowledge base articles, FAQs, and runbooks for recurring issues and resolutions
- Support deployment activities, including post-release validation and rollback procedures
What you need
- Troubleshooting
- AWS
- LLMs
- CI/CD
- Azure
- Terraform
Good to have
- Kubernetes
- Prompt engineering
- Operational risk
- Jenkins
- Git
- Docker