IT Customer Care Executive (Apprenticeship)
RaipurApprenticeshipFresher8.2k–₹11k a monthPosted 1 week ago
Customer support apprenticeship at Elxer Consultancy in Raipur. Needs Class 10. Stipend ₹8,200–11,000 a month.
About the role
Responsibilities include answering inbound calls and making outbound calls to customers, logging and tracking complaints and service requests in the CRM/ticketing system, resolving or escalating connectivity, billing and installation queries, replying to customers by email, chat and WhatsApp, following up until issues are closed, and using basic Gen AI and BPM tools to work faster and more accurately.
What you need
- Customer service
- CRM
- Voice process
- Ticketing tools