Assistant Manager SBS
IndoreFull-time5–9 yrsPosted 5 months ago
Senior legal role at Emcm Test in Indore. Needs 5+ years and a diploma.
About the role
The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period.
What you'll do
- Identify steps in work processes to implement and test improvement opportunities yielding optimal results
- Monitor and review performance metrics for achievement of objectives
- Track and ensure closure of complaints
- Effectively manage Contact Center operations for consistent performance achievements
- Identify relevant training needs of agents and Team Leaders, ensuring effective implementation
What you need
- MIS reporting
- Compliance