IJP Jul'26: Customer Support: India Team Leader, Business Services
GurugramFull-timeSenior levelPosted 3 months ago
Closed
Senior customer support role at Emcm Test in Gurugram. Needs a degree.
About the role
We are seeking a dynamic Team Lead to join our expanding team. This position requires a strategic approach to achieving daily operational targets aligned with overall business objectives.
What you'll do
- Monitor team productivity and shrinkage, while fostering motivation and engagement across team members
- Act as the point of contact for US Stakeholders and internal teams
- Actively listen to team feedback and proactively resolve operational challenges, including query resolutions and clarification of doubts
- Continually enhance daily processing efficiency and accuracy to support operational excellence
- Cultivate strong, collaborative relationships within the team to strengthen performance and communication
What you need
- Customer service
- Performance management
- PowerPoint
- Communication
Good to have
- Power BI