Customer Success Administrator
PuneFull-time2–5 yrsPosted 3 weeks ago
Mid-level customer support role at Energy Exemplar in Pune. Needs 2+ years.
About the role
As a Customer Success Administrator, you will own the operational backbone of our global renewals and customer success processes. You will set standards, mentor and guide administrators across regions, and drive the adoption of Salesforce and AI-enabled tooling to make our customer success operations faster, more accurate, and more scalable.
What you'll do
- Own the renewal process by generating, reviewing, and revising renewal quotes, ensuring alignment with contractual terms and customer needs
- Collaborate with legal, finance, and sales teams to manage contract amendments and term negotiations
- Ensure customer records are maintained with a high level of accuracy through proactive data audits and validation processes
- Utilize CRM systems (e.g., Salesforce, HubSpot) to track customer interactions, update records, and provide data driven insights to support decision-making
- Serve as a strategic partner to Customer Success Managers across different geographies, ensuring consistent service delivery and adherence to global best practices
What you need
- Customer success
- CRM
- Salesforce
- HubSpot
- Customer service
- Communication