Client Experience Analyst
ChennaiFull-timeJunior levelPosted over a month ago
Analyst role at Ensono Technologies in Chennai.
About the role
The Client Experience team is responsible for understanding our clients’ journeys, measuring the experience end-to-end, and driving accountability to act. We succeed when our clients succeed. We are hiring a specialist/analyst to execute and support initiatives that enable best-in-class client experiences.
What you'll do
- Responsible for understanding our clients’ journeys, measuring the experience end-to-end, and driving accountability to act
- Provide service support and manage the processes for the Client Success Managers
- Coordinate with Client Success Managers and other internal stakeholders to solve challenges in support of the organization requirements. (Billing Reconciliation as an…
- Track, analyze, and report on key client experience metrics (CSAT as an example)
- Create standardized SOPs/Process Maps/documents and update them regularly
What you need
- SOP writing
- Reconciliation