Client Support Engineer Level 1
ChennaiFull-time2–3 yrsPosted over a month ago
Junior IT support role at Ensono Technologies in Chennai. Needs 2–3 years.
About the role
Reporting to the MMC Shift Manager, you will be part of the Front End Days MMC Operations Level 2 team, supporting Mission Critical infrastructure for Ensono’s clients. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.
What you'll do
- Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
- Manage and complete scheduled tasks on time
- Ensure effective client communications take place
- Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
- Advise the Team Lead and/or Shift Manager of emerging issues
What you need
- ITIL
- Linux
- Windows
- SQL
- Troubleshooting
- Windows Server
Good to have
- VMware
- AWS
- SQL Server
- Azure
- Root cause analysis