Senior IT Process Analyst
PuneFull-time4–7 yrsPosted over a month ago
Mid-level operations role at Ensono Technologies in Pune. Needs 4+ years and a degree.
About the role
The IT Process Engineer is accountable for providing the delivery of the one or more IT Service Management disciplines as defined in ITIL Version 3. As an internal consultant and subject matter expert for the process/es they are responsible and accountable for process delivery, documentation, performance, control and improvement.
What you'll do
- Fully functional and self-directed
- High complexity assignments- owner
- Moderate complexity assignments - owner (1 or >)
- Low complexity assignments - provide oversight/review
- Regularly lead self and others and/or established as Product SME and/or established as specailist
What you need
- ITIL
- Reporting
- Documentation
- Process improvement