Service Desk Specialist
ChennaiFull-time2–3 yrsPosted over a month ago
Junior IT support role at Ensono Technologies in Chennai. Needs 2–3 years.
About the role
The 2nd Line Support team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: Managing all requests logged into the Line2 queue Conducting proactive and reactive incident, event and problem management Reducing the number of repeat issues through root cause analysis
What you'll do
- Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
- Manage and complete scheduled tasks on time
- Ensure effective client communications take place
- Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
- Advise the Team Lead and/or Shift Manager of emerging issues
What you need
- ITIL
- Linux
- Windows
- SQL
- Troubleshooting
- Windows Server
Good to have
- VMware
- AWS
- SQL Server
- Azure
- Root cause analysis