Service Desk Analyst - II
Hyderabad, KondapurFull-time3–6 yrsPosted open since jun 2025
Mid-level IT support role at Enviri Corporation in Hyderabad and Kondapur. Needs 3+ years.
About the role
Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks closure within timelines Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate
What you'll do
- Provide Remote End-user technical support including installation for hardware / software & peripherals
- Provide support/guidance to end-users related to O365 applications
- Ensure the required IT Security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC’s
- Provide support for mobile devices including iOS and Android based phones and tablets
- Troubleshoot & resolve hardware issues relating to infrastructure and client equipment, wherever applicable
What you need
- Active Directory
- Hardware
- Troubleshooting
- ITIL
- ServiceNow
- Power BI
Good to have
- Azure
- Office 365
- iOS
- Android