Senior Manager - Service Design & Optimization Consultant (ITIL)
IndiaFull-time12–16 yrsPosted over a month ago
Leadership consulting role at EPAM Systems. Needs 12–16 years and an MBA.
About the role
We are seeking a Senior Manager - Service Design & Optimization Consultant (ITIL) to lead and evolve IT Service Management (ITSM) practices. This key role partners with clients and internal teams to design scalable operating models, drive service improvements, and ensure ITSM excellence across strategic portfolios.
What you'll do
- Design target-state ITSM operating models, including processes, roles, governance, tooling, and reporting Define and oversee service catalogs, models
What you need
- ITIL
Good to have
- Process improvement
- Agile
- JIRA
- ServiceNow