Team Lead - Fraud Prevention Investigation

About the role

The Fraud Prevention Investigations Team Leader’s main responsibility is to have close interaction with the members of the Fraud Prevention Investigations team in order to guide, motivate and inspire them to reach high performance and achieve department goals. Responsibilities of the role include, but are not limited to, providing assistance and guidelines when such are required, sharing knowledge and educating team members on correct approach & routines.

What you'll do

• Coordinate daily operations of the Fraud Prevention Investigations Specialists
• Follow up on team members’ daily/monthly schedule (working hours, assigned tasks, etc) and ensure efficiency
• Manage team cohesion across time zones and hybrid work environments
• Conduct fraud investigations on transactions of high risk as per daily operational needs
• Lead, mentor, and motivate team members, keeping them focused and on track to achieve departmental goals and objectives

What you need

• Performance management

Good to have

• Statistics