Team lead - Schedule change
PuneFull-time2–5 yrsPosted over a month ago
Mid-level hospitality role at Etraveli Group in Pune. Needs 2+ years and a BBA or MBA.
About the role
Discuss & set personal targets with each team member. Discuss team’s performance (quality of their services, mistakes, productivity) with Manager and work on improvements whenever necessary. Discuss/report performance of day/week and special issues - quality-wise with Manager. Discuss or escalate daily issues and report Day Summary to Manager.
What you'll do
- Support team members in their daily tasks
- Monitor team: their behavior to customers & colleagues, their problems or ideas
- Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
- Assess received feedback from clients/colleagues
- Manage team members’ daily schedules and ensure assigned tasks are completed
What you need
- Communication
Good to have
- Travel booking