Travel Agent - Schedule Change (Nov)
MumbaiFull-time1–4 yrsPosted 2 months ago
Junior hospitality role at Etraveli Group in Mumbai. Needs 1+ years.
About the role
We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced customer service environment. You would be working on schedule changes bookings to a minimum of 30 PNRs a day. Reporting to the Team Leader to achieve goals and KPI’s Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
What you'll do
- Handling Calls /Chats of Customers & Supplier queries (Schedule Change Bookings)
- Reporting to the Team Leader to achieve goals and KPI’s
- Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options
- Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight
- Handle misconnections and get the flights confirmed by the Airlines
What you need
- Customer service
- Communication
- Reservations