Senior Product Support Specialist
BengaluruFull-timeHybridMid levelPosted 1 week ago
Mid-level IT support role at Eurofins in Bengaluru. Needs an MCA, B.Tech or B.E.. Hybrid.
About the role
Senior Support Analyst to manage IT Reporting ticket as well as providing guidance and support for Junior resources We are seeking a highly motivated and experienced Senior Support Analyst to provide advanced L2/L3 support for enterprise data warehouse solutions and Power BI reporting platforms.
What you'll do
- Power BI reports and dashboards
- Data integrations and reporting services
- Investigate, troubleshoot, and resolve complex technical issues within agreed SLAs
- Perform root cause analysis and contribute to long-term problem resolution
- Monitor system performance and proactively identify operational risks and improvement opportunities
What you need
- ITIL
- Power BI
- Data warehousing
- Root cause analysis
- SQL
- Data structures