Lead - Service Management
IndiaFull-time8–14 yrsPosted over a month ago
Leadership IT support role at Everise BPO Services Private. Needs 8+ years and a B.Sc, B.Tech or B.E..
About the role
We are seeking an experienced IT Service Management & Infrastructure Manager to lead enterprise IT service delivery and infrastructure operations. The role will drive Incident, Problem, Change, and Service Management processes while providing technical oversight across infrastructure, cloud, network, endpoint, collaboration, and security platforms.
What you'll do
- Lead Major Incident, Problem, Change, and Service Management functions
- Manage critical incident response, stakeholder communication, post-incident reviews, and root cause analysis
- Drive SLA compliance, service performance, governance, and continual service improvement initiatives
- Provide technical oversight for servers, Active Directory, Microsoft 365, Azure, networks, endpoints, and security platforms
- Chair Change Advisory Board meetings and ensure effective planning and execution of changes and releases
What you need
- Active Directory
- Office 365
- ITIL
- VMware
- ServiceNow
- Windows Server
Good to have
- CCNA
- CCNP
- TCP/IP
- Intune
- Firewalls
- Azure