Escalation Manager
BengaluruFull-timeMid levelPosted over a month ago
Closed
Mid-level customer support role at Everpure in Bengaluru.
About the role
As the Escalation Manager, Weekend Global Coverage, you will serve as the crucial command lead safeguarding customer trust during high-stakes, critical events across AMER, APJ, and EMEA . This high-impact role sets the standard for weekend operational excellence, turning chaotic technical crises into clear, swift paths to resolution and ensuring seamless cross-regional transitions .
What you'll do
- Lead Executive & Customer Communications: Translate fast-moving, complex technical diagnostic details into precise
- Drive Global Follow-the-Sun Handovers: Execute complete, high-quality shift handovers across regional teams, eliminating duplicated investigation
What you need
- Escalation handling
- Communication