ServiceNow Platform Support
BengaluruFull-timeJunior levelPosted 3 days ago
IT support role at Everpure in Bengaluru.
About the role
As a ServiceNow Platform Support Specialist, you will ensure the seamless performance, reliability, and continuous improvement of Everpure’s enterprise ServiceNow ecosystem . You will own the technical resolution of complex L2 incidents and deliver essential run-the-business enhancements that keep our global operations moving at speed.
What you'll do
- Deliver End-to-End L2 Resolution: Drive prompt investigation, troubleshooting
- Ship Run-the-Business Enhancements: Develop, configure, and release high-impact platform enhancements and keep-the-lights-on updates within our agile scrum framework
- Proactive Problem & Trend Analysis: Analyze recurring platform incidents and operational data to pinpoint root causes
- Knowledge Enablement & Process Optimization: Partner with cross-functional teams during project handoffs to author clear technical guides, knowledge base articles
- Operational Readiness & Critical Response: Participate in scheduled on-call rotations to rapidly mitigate critical
What you need
- ServiceNow
- Troubleshooting
- Root cause analysis
- JavaScript
- SAP
- SOP writing
Good to have
- Workday