Analyst

About the role

Mailbox management and escalation handling & handling billing enquiries of customers. To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.

What you'll do

• Ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs
• Ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding…
• Provide coaching and feedback to team members to enable them to improve their performance
• Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
• Help team in building strong cross training framework along with managing updates of process changes in SOP’s

What you need

• Root cause analysis
• SOP writing
• Reconciliation