Assistant Manager
KochiFull-timeMid levelPosted over a month ago
Mid-level accounts role at EXL in Kochi. Needs an M.Com or B.Com.
About the role
Identify trends and areas of improvement in delinquent portfolios and recommend strategies. Mailbox management and handling enquiries of customers Daily work allocation and first pass accuracy of process worked for quality assurance Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
What you'll do
- Identify trends and areas of improvement in delinquent portfolios and recommend strategies
- Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
- Help managers in building strong cross training framework along with managing updates of process changes in SOP’s
What you need
- Accounts receivable
- Accounting
- Root cause analysis
- SOP writing