Assistant Manager
PuneFull-time2–5 yrsPosted 3 weeks ago
Mid-level HR role at EXL in Pune. Needs 2+ years and a degree.
About the role
Liaise with Business Planning & MI team where required for resource planning and optimum utilization; Manage and optimize workflows (pipeline and individual work queues) Participate in regular calls with the client to understand expectations, seek feedback to resolve escalations and improve process performance;
What you'll do
- Manage the Calls ,Chats and Email operations with the desired efficiency and effectiveness
- Ensure relevant processes are followed on the operational floor
- Manage day-to-day planning, thus ensuring that the teams consistently deliver the agreed SLAs
- Liaise with Business Planning & MI team where required for resource planning and optimum utilization
- Manage and optimize workflows (pipeline and individual work queues)
What you need
- Learning and development
- Performance management
- Recruitment