Engagement Manager
GurugramFull-time8–10 yrsPosted 3 weeks ago
Senior consulting role at EXL in Gurugram. Needs 8–10 years and a degree.
About the role
Demonstrated success in client relationship management, stakeholder communication, and executive-level engagement. Experience working with global clients and managing distributed teams with regular overlap across U.S. time zones, particularly PST.
What you'll do
- Serve as a trusted advisor to clients, providing strategic guidance on business growth, customer engagement, and analytics-driven decision making
- Lead end-to-end delivery of complex analytics and consulting engagements while ensuring alignment with client objectives
- Manage and mentor teams, fostering a culture of accountability, collaboration, and continuous improvement
- Drive stakeholder communication across client, business, analytics, technology, and operations teams
- Identify opportunities for process optimization, automation, and innovation to improve business outcomes and delivery efficiency
What you need
- Process improvement
- Client relationship