Executive-Back-End/ Non Voice / Customer Service -Webchat
NoidaFull-timeJunior levelPosted yesterday
Junior customer support role at EXL in Noida.
About the role
Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity Quality Assurance (Finished Product Quality) Measurement of the customer service representative’s skills
What you'll do
- Schedule Adherence - punctuality
- Ensure that the process transactions are processed as per Desktop procedures
- Ensure that the assigned targets in accordance with SLA and any internal standard are met
- Manage customers’ chats for any queries related to Services
- Provide resolution by catering exceptions and update systems accordingly
What you need
- Customer service
- Sales
- Upselling