Executive

About the role

Provides real-time voice support to BG field engineers, resolving operational and system-related queries to help them complete jobs efficiently, minimize delays, and improve the overall service experience. Deliver real-time voice support to BG field engineers, enabling seamless task completion and minimizing operational disruptions.

What you'll do

• Deliver real-time voice support to BG field engineers, enabling seamless task completion and minimizing operational disruptions
• Provide expert guidance on systems, processes, scheduling, parts, and service-related queries
• Drive engineer engagement through effective NPS survey promotion and feedback collection
• Ensure compliance with quality, regulatory, and operational standards while maintaining accurate interaction records

What you need

• Compliance
• Voice process