Executive
PuneFull-time20–30 yrsPosted 2 months ago
Leadership data science role at EXL in Pune. Needs 20+ years and a degree.
About the role
Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues Provide clear updates, resolution status, and next steps to customers Act as a single point of contact for customers during the complaint lifecycle Drive first-call resolution wherever possible to reduce repeat contacts
What you'll do
- Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts
What you need
- LLMs
- Voice process
- Data analysis
- Financial statements