Executive
PuneFull-time0–4 yrsPosted open since apr 2026
Junior sales role at EXL in Pune. Open to freshers; up to 4 years, with a degree.
About the role
Executive at EXL. Ensure that calls are handled as per standard and defined procedures.
What you'll do
- Ensure that calls are handled as per standard and defined procedures
- Ensure that assigned customer satisfaction, lead generation and efficiency goals are met
- Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters
- Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner
- Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty
What you need
- Lead generation
- Negotiation
- Communication