Executive

About the role

We are looking for motivated individuals to join our team, where you’ll be providing outstanding support to customers via chat. In this role, you will handle customer inquiries, offer solutions, and ensure all interactions meet internal processes and regulatory standards. You’ll connect with customers using empathy and emotional intelligence, guiding them through challenging or stressful situations while ensuring positive outcomes.

What you'll do

• Handle customer inquiries, offer solutions, and ensure all interactions meet internal processes and regulatory standards
• Help customers manage their financial journey—whether it's negotiating repayment plans, resolving complaints, or promoting digital self-service tools
• Building rapport with customers through empathy and emotional intelligence, particularly in challenging or stressful situations

What you need

• Negotiation