Lead Assistant Manager
GurugramFull-timeSenior levelPosted 3 weeks ago
Senior DevOps and cloud role at EXL in Gurugram.
About the role
We are looking for Incident Management Engineers to support a global engagement focused on incident handling, communication, and post-incident reviews. The role requires strong analytical thinking, composure under pressure, and excellent communication skills to manage critical incidents effectively.
What you'll do
- Own the end-to-end lifecycle of all major P1 and P2 incidents within our 16x7 shift window, ensuring response and resolution milestones strictly adhere to corporate SLAs
- Maintain clear, concise, and assertive communication under pressure, cutting through technical noise to extract actionable statuses
- Perform rigorous Root Cause Analysis (RCA) once an incident is safely stood down. Facilitate and contribute to blameless Post-Incident Reviews (PIR) to track down…
- Maintain structured handoffs between regions (EMEA & APAC)
What you need
- CI/CD
- Linux
- Docker
- Kubernetes
- Datadog
- Grafana
Good to have
- GCP
- Azure
- Incident response
- JIRA
- ServiceNow
- Databricks