Lead Assistant Manager – Record Retrieval Opeartions
NoidaFull-time5–8 yrsPosted 5 months ago
Senior operations role at EXL in Noida. Needs 5–8 years and a BBA.
About the role
The Lead Assistant Manager – Medical Record Retrieval is responsible for overseeing end-to-end US record retrieval operations, including authorization-based and subpoena-driven requests. This role ensures HIPAA-compliant execution, meets SLA and turnaround commitments, manages high-volume workflows, and leads retrieval teams to deliver timely, accurate, and defensible medical records for providers, attorneys, insurers, and third-party requestors.
What you'll do
- Operations & Delivery Management
- Ensure adherence to SLAs, turnaround times (TAT), and quality benchmarks
- Proactively monitor queues, allocate workloads, and optimize resource utilization
- Monitor queues, allocate workloads, and ensure optimal resource utilization
- Handle escalations related to delays, denials, or incomplete records
What you need
- Team management
- SOP writing
- Coordination
- Reporting
- Process improvement
- Documentation