Manager - Quality Excellence
KochiFull-time5–7 yrsPosted 1 week ago
Senior operations role at EXL in Kochi. Needs 5–7 years.
About the role
We are looking for a manager – Quality Excellence to set up and lead the quality function for a US Healthcare Client in Kochi. The role will own the quality methodology from transition through steady state, working closely with Operations, Training and client stakeholders. Expertise in Claims Adjudication, Appeals Review, Contact Center preferred
What you'll do
- Own the quality methodology from transition through steady state, working closely with Operations, Training and client stakeholders
- Drive governance through daily, weekly and monthly quality reporting, RCA and action plans, and client quality reviews
- Partner with Operations to improve accuracy, reduce errors and meet client SLAs and P4P metrics
- Support the transition by validating SOPs, building quality checkpoints and running UAT, dry runs and go-live readiness
- Lead process improvement and standardization projects using Lean Six Sigma tools
What you need
- Six Sigma
- Reporting
- Claims processing
- SOP writing
- Excel
- Root cause analysis
Good to have
- Power BI