Manager - Quality Excellence
NoidaFull-time8–14 yrsPosted 3 weeks ago
Leadership consulting role at EXL in Noida. Needs 8+ years.
About the role
Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed. Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.
What you'll do
- Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting
- Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed
- Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve
- Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality
- Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership
What you need
- PowerPoint
- Stakeholder management
- Excel
- Process improvement
- Change management
- SOP writing
Good to have
- Six Sigma
- Lean
- Root cause analysis