Senior Executive
GurugramFull-time1–2 yrsPosted over a month ago
Junior teaching role at EXL in Gurugram. Needs 1–2 years and a diploma.
About the role
Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating…
What you need
- Communication