Senior Executive
PuneFull-timeMid levelPosted 3 weeks ago
Mid-level legal role at EXL in Pune. Needs a degree.
About the role
You will ensure adherence to desktop procedures, meet SLA targets, maintain quality standards, and drive continuous improvement while mentoring a team of agents and coordinating with senior management. Process transactions in strict accordance with desktop procedures and SLA requirements. Monitor and achieve daily, weekly, and monthly target metrics.
What you'll do
- Ensure adherence to desktop procedures, meet SLA targets, maintain quality standards
- Process transactions in strict accordance with desktop procedures and SLA requirements
- Monitor and achieve daily, weekly, and monthly target metrics
- Ensure transaction quality meets predefined compliance parameters
- Generate and distribute accurate process reports on a daily basis
What you need
- Compliance
- Documentation