Senior Manager
NoidaFull-time20–30 yrsPosted 4 months ago
Leadership accounts role at EXL in Noida. Needs 20+ years and an MBA, M.Com or B.Com.
About the role
Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related. Ensure to meet process SLA's and client VOC.
What you'll do
- Ensure complete operations management including any escalation w.r.t. any operational issue along with performing against all SLAs
- Ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to…
- Provide coaching and feedback to team members to enable them to improve their performance
- Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related
- Ensure to meet process SLA's and client VOC
What you need
- Accounts receivable
- Accounting
- Financial statements
- LLMs
- Reconciliation
- Excel