Senior Vice President - Business Enablement

About the role

The role will directly lead and govern core horizontal CoEs and capabilities, including - CoEs - Process Excellence, Transitions, Risk & Controls, Domain Learning Academies Delivery Teams - Workforce Management, Operational Analytics, and Quality Excellence Success will require strong executive influence, cross-BU alignment, disciplined operating rhythm, and the ability to convert capability design into scaled adoption and business outcomes.

What you'll do

• Define the enterprise operating model: Build ideal operating models for each CoE and institutionalize “design once, deploy everywhere” capability models across SGUs
• Integrate CoEs into one enablement ecosystem: Lead multiple capability areas through common standards, minimum frameworks, SOPs, checklists, governance structures
• Build next-gen workforce management: Establish WFM as a predictive, analytics-led capability focused on capacity optimization, utilization improvement
• Scale domain capability building: Lead domain learning academies that build future-ready capability pipelines aligned to client needs, emerging skills, AI, analytics
• Institutionalize transition, quality, and risk excellence: Drive speed-to-stability, low-disruption transitions, stronger quality outcomes, audit readiness

What you need

• SOP writing
• LLMs
• Data analysis
• Financial statements