Sr. Analyst - WFM RTA
NoidaFull-timeMid levelPosted 2 months ago
Mid-level operations role at EXL in Noida. Needs a degree.
About the role
Responsible for intra-day management processes for operations located in Noida – India & Philippines. To achieve business service level objectives efficiently.
What you'll do
- Efficiently manage intra-day staffing and service level
- Provide timely, accurate reports on intra-day performance
- Monitor and drive schedule adherence
- Communicate effectively with internal and external customers
- Perform other duties and assignments as directed
What you need
- Excel
- Voice process
- Problem solving