FAAS MS - Service Management Senior
KochiFull-time5–8 yrsPosted 1 week ago
Senior operations role at EY in Kochi. Needs 5–8 years and a B.Tech, B.E. or CA.
About the role
Senior Analyst – Incident & Access Management (IFMS) will support IFMS business service continuity through incident coordination and timely, approved access provisioning for Business Operations users. The role monitors tickets and SLAs, drives resolver follow-ups, publishes service reports and identifies Continual Service Improvement (CSI) opportunities across supported engagements.
What you need
- Coordination
- Reporting
- Capital markets
- SOP writing
- SAP
- Google Analytics
Good to have
- Excel
- ITIL
- Power BI