Microsoft -CRM Functional -Senior
KolkataFull-time5–9 yrsPosted 1 week ago
Senior consulting role at EY in Kolkata. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
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What you'll do
- Lead the functional design and implementation of D365 CRM solutions, ensuring alignment with business requirements and best practices
- Collaborate with clients to gather, analyze, and document business requirements, translating them into functional specifications for D365 CRM
- Conduct workshops and interviews with stakeholders to understand their needs and pain points, facilitating discussions to prioritize requirements
- Design and configure D365 CRM modules, including Sales, Customer Service, Marketing, and Field Service, to optimize business processes
- Develop and maintain functional documentation, including business process flows, user stories, and acceptance criteria
What you need
- CRM
- Business analysis
- Stakeholder management
- Microsoft Dynamics
- Data modelling
- Project management
Good to have
- Power Apps
- Power BI
- Power Automate
- Agile
- Capital markets
- SAP