Solution Architect And Product Owner

About the role

Unified Support Services (USS) Solution Architect & Product Owner, Support Experience Platforms (U642) At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too.

What you'll do

• Be at the forefront of integrating technology into what we do at EY
• Act as the lead Solution Architect and design authority for the Unified Support Services Support Experience ecosystem
• Define current-state, target-state and transition architectures for Support Experience platforms, including the supporting technology roadmap
• Own end-to-end solution design across user channels, workflows, integrations, data, knowledge, automation, AI capabilities and operational processes
• Provide architectural leadership across ServiceNow ITSM, r, Virtual Agent, Service Catalog, Knowledge Management, CMDB, IntegrationHub and Flow Designer

What you need

• Product strategy
• Roadmapping
• Stakeholder management
• ServiceNow
• Agile
• Chat support

Good to have

• REST APIs
• IAM
• ITIL
• SAP
• Google Analytics
• Azure