L1 Engineer - JIRA/Confluence - Bangalore
Bengaluru, ChennaiFull-timeJunior levelPosted open since oct 2022
Engineering role at Fa Ertb Saasfaprod1 in Bengaluru and Chennai.
About the role
Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3) Collecting and documenting relevant data related to nature of issues Troubleshooting reported issues and routing tickets to appropriate groups
What you'll do
- Collecting and documenting relevant data related to nature of issues
- Troubleshooting reported issues and routing tickets to appropriate groups
What you need
- JIRA
- Confluence
- ServiceNow