Senior Production Support Engineer - LoanIQ - Bangalore
BengaluruFull-time4–8 yrsPosted 4 months ago
Senior IT support role at Fa Ertb Saasfaprod1 in Bengaluru. Needs 4+ years.
About the role
Looking for candidates with 4–8 years of experience in production support within the banking domain, with exposure to Structured Finance / Lending platforms (e.g., LoanIQ or similar). Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
What you'll do
- Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
- Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence and business impact
- Perform deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams
- Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort and enhance platform reliability
- Work closely with business and cross-functional teams with clear ownership and proactive communication
What you need
- Linux
- Windows
- Troubleshooting
- Root cause analysis
- SQL
- Java