Head of IT Operations
KochiFull-time18–20 yrsPosted 4 months ago
Leadership IT support role at Fa Ewdg Saasfaprod1 in Kochi. Needs 18–20 years and a B.Tech, B.E. or B.Sc.
About the role
The Head of IT Operations is a senior leadership role responsible for the end-to-end delivery and strategic management of Cyncly's internal IT operations across all regions. This role holds direct accountability for the full IT support pyramid — overseeing both the Service Desk (L1/L2) and Infrastructure Operations (L3) functions — ensuring that all Cyncly employees receive a high-quality, reliable, and secure technology experience.
What you'll do
- Team Leadership & Organizational Management
- Provide overall leadership, direction, and mentoring to both the Service Desk (L1/L2) and Infrastructure Operations (L3) teams, building a unified
- Define and own the staffing model, org structure, and succession planning for all teams under scope
- Establish clear performance expectations, conduct regular 1:1s and performance reviews, and create individual development plans to grow talent within the team
- Champion a culture of customer-centricity, accountability, technical excellence, and psychological safety across the IT operations function
What you need
- Active Directory
- ITIL
- Windows Server
- VMware
- ServiceNow
- Intune
Good to have
- Azure
- JIRA
- DLP
- RPA
- Datadog
- Linux