HR Service Delivery Lead - HRSS
BengaluruFull-time10–18 yrsPosted over a month ago
Leadership HR role at Fa Exmi Saasfaprod1 in Bengaluru. Needs 10+ years and a BBA.
About the role
Be the point of contact for WFRD WSC Director (Finance & Accounting) who oversees the WFRD Contract with TCS, providing HRSS Delivery inputs, SLA reports and leverage central tools and capabilities for continuous improvement Establish and maintain a strong operating rhythm with the Helpdesk teams (internal and external), HR stakeholders, vendors and WFRD team responsible for maintaining TCS contract.
What you'll do
- Provide operational coverage to WH and EH where needed, having oversight over the operations of the internal WFRD Helpdesk team, supervising quality
- Support initiatives to migrate new activities into shared services
- Monitor and report Helpdesk Service Level Agreements to WFRD WSC Director (monthly, QBR reports) and lead any reviews of SLAs as needed
- Follow the established internal auditing and proper separation-of-duties procedures
- Manage priorities of helpdesk operations to ensure consistent support and efficiency of services
What you need
- HR operations
- SOP writing
- Internal controls
- Internal audit