Help Desk Manager, Grade- EO, New Delhi
DelhiFull-time5–9 yrs81k a monthPosted 1 week ago
Senior IT support role at FCDO in Delhi. Needs 5+ years and a B.Tech or B.E.. Pays ₹80,800 a month.
About the role
The Helpdesk Manager will be responsible for leading on the Estates Helpdesk for New Delhi and deliver comprehensive administrative support for the operations of the Estates department, this includes managing the Estates Technical supervisor’s response and supervising the work requests.
What you'll do
- Responsible for leading on the Estates Helpdesk for New Delhi and deliver comprehensive administrative support for the operations of the Estates department
- Leading on Estates Helpdesk Automations and Power BI- 30%
- Responsible for managing day to day queries received at Helpdesk and ensuring the requests are prioritised, responded, and managed within the SLA
- Be accountable for preparing management information related to Estates Helpdesk
- Responsible for managing contracts, identifying ways to increase efficiency and improve productivity, collecting and collating data for forecasting and planning purposes
What you need
- Income tax
- Hotel management system
- Performance management
- Power BI
- MS Office
- Preventive maintenance
Good to have
- PowerPoint