Customer Success Program Manager
BengaluruFull-time5–9 yrsPosted 1 week ago
Senior customer support role at Finova Capital in Bengaluru. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking an experienced and driven individual to lead our agent implementation and post-sales efforts, focusing on execution, customer success, and team leadership. This role is critical for ensuring successful deployment of our AI agents, driving customer satisfaction, and identifying growth opportunities.
What you'll do
- Agent Implementation and Iteration
- Execute the deployment and configuration of AI agents for new and existing customers
- Develop, optimize, and iterate on agent prompts and configurations based on performance metrics and customer feedback
- Collaborate closely with product and engineering teams to translate customer needs into technical specifications and improvements
- Design and conduct structured, monthly check-in meetings with existing customers to review performance, gather feedback, and proactively address any concerns
What you need
- Customer success
- Sales
- Upselling
- Machine learning
- Prompt engineering
- Escalation handling
Good to have
- Cross-selling