Senior Manager
NoidaFull-time12–15 yrsPosted 1 week ago
Leadership finance role at Finova Capital in Noida. Needs 12–15 years.
About the role
The role is responsible for achieving revenue targets, ensuring customer satisfaction, leading team performance, and collaborating with cross-functional stakeholders to deliver operational excellence.
What you'll do
- Implement After-sales strategy for assigned region and review the same through objectives (targets)
- Institutionalise a customer-centric approach in the organisation by proactively identifying gaps within the team and resolving the same with structured action plans
- Pitching for all types of services including- AMC, 24*7 Support contract, modifications & upgrades, spare parts sales ensuring that the targets are met
- Negotiate, finalise, renew and monitor contracts and orders with customers to ensure smooth operations of automation equipment deployed at the customer end
- Establish adequate systems and processes and monitor performance metrics to ensure a smooth handover from projects along with effectiveness and efficiency of aftersales…
What you need
- Sales
- Compliance
- Customer service
- Customer success