Senior System Admin
BengaluruFull-time2–3 yrsPosted over a month ago
Junior IT support role at First American in Bengaluru. Needs 2–3 years and a B.Com or M.Com.
About the role
This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution.
What you'll do
- Responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets
- Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices
- Evaluate new product versions and recommend upgrade schedules
- Set up and troubleshoot domains, user accounts and software accounts
What you need
- Hardware
- Troubleshooting
- Ticketing tools
- Windows
- MS Office