Associate
BengaluruFull-time0–4 yrsPosted today
Junior customer support role at Firstsource in Bengaluru. Open to freshers; up to 4 years, with a degree.
About the role
As a Chat Support CSA, you will be the first point of contact for customers reaching out As a Chat Support CSA, you will be the first point of contact for customers reaching out via web chat — resolving queries, addressing concerns, and helping them get the most out of our client's products and services.
What you'll do
- Respond to customer queries via chat, providing accurate information and resolving complaints related to
- The organization's products or services
- Understand customer needs and ensure all concerns are addressed clearly through chat
- Update account information and perform routine account maintenance based on customer requests
- Identify customers' underlying needs and recommend relevant products or services where appropriate
What you need
- Customer service
- Chat support
- SAP
- Communication