Production Support Manager
GurugramFull-time10–18 yrsPosted over a month ago
Leadership IT support role at FNZ in Gurugram. Needs 10+ years.
About the role
As Production Support Manager, you’ll take end-to-end ownership of Production Support outcomes for a regional cluster (e.g., UK / EU / APAC / NAM) delivered from our Global India Hub. You’ll lead talented teams across multiple platforms, set the operational rhythm, and partner closely with global stakeholders to keep our services stable, resilient, and continuously improving.
What you'll do
- Regional Ownership & Service Delivery
- Own Production Support delivery for your region from the India Hub—across platforms, teams, and priorities
- Set a consistent, ITIL-aligned approach to incident, problem, and change management to protect stability and customer outcomes
- Track and improve service performance through clear ownership of SLAs, KPIs, incident trends, and operational health
- Balance demand, capacity, and cost—driving smarter planning, prioritization, and productivity
What you need
- ITIL
- Operational risk
- SOP writing
Good to have
- Learning and development