IT Support Specialist (Asia & Europe Coverage)

About the role

We're looking for a hands-on IT Support Specialist to be the first point of contact for technology at our Bangalore office and for our teams across Asia and Europe. You'll keep people productive by resolving issues quickly, setting up new hires, and maintaining our hardware and software inventory. This is a role for someone who enjoys solving problems, communicates clearly, and can work independently across time zones.

What you'll do

• Provide first- and second-level support (in person and remote) for hardware, software, network, and account issues
• Troubleshoot laptops, desktops, mobile devices, printers, peripherals, and meeting-room AV/video conferencing equipment
• Set up and configure new employee devices, accounts, and access, and handle offboarding and device recovery
• Maintain accurate IT asset inventory, including tracking, labeling, procurement support, and lifecycle management
• Manage user accounts, permissions, and licenses (e.g., Google Workspace)

What you need

• Troubleshooting
• Networking
• Hardware

Good to have

• PowerShell
• Bash